![]() With recent high-profile attacks targeting healthcare, finance, retail, government, manufacturing, and energy, it’s clear that the threat landscape has evolved significantly over the past few years.Īccording to projections, cybercrime is forecast to cost the global economy $10.5 trillion by 2025, reflecting a 15% increase year on year. Was this article helpful? 0% of 0 players found this article helpful.The rate at which companies – large and small alike – are experiencing cybersecurity breaches is alarming. Keep an eye on everything from outage info to news about our games.Join Answers HQ to get help from other players and chat with our community.To help prevent others from accessing your account again, follow our tips to help make your account more secure. If we find that your account has broken any rules, then we can’t help recover lost items. If you're missing content after a hack, we may not be able to help you recover your content. We’ll start by investigating what happened to see what may have caused your account to be compromised. Select I’m looking for something I earned or I’m looking for something I bought.If that doesn’t help, get in touch with us by following these steps. If you need help with a mobile game, make sure to have your user ID available. Try our steps to recover missing in-game content. Any invoice numbers from games you’ve bought from our store, or product codes for your games.Xbox Live Gamertags or PlayStation™ Network Online IDs) connected to your EA Account. Make sure to have the following information handy when you reach out to us: Select the available option to connect with an EA Advisor.Select I need help logging in to my EA Account.Select the game you need help with from the search results.On the EA Help homepage, enter the title of your game into the search bar.If that doesn’t work, reach out to us by following the below steps: Here’s what you can do if you can’t log in to your EA Account. ![]() We also recommend linking your mobile account to keep your progress backed up. Make sure you’re the only one with access to your device by locking your screen using a PIN, your fingerprint, or facial recognition. If anything is missing or has been changed, then someone else accessed the device you’re playing on. If you don’t have your game linked, all of your saves are local to your mobile device. My mobile game isn’t linked to an account Learn more about phishing and how to avoid it. Remember to never give your Facebook, Google Play, or Game Center username or password to anyone. Your login credentials aren’t visible to anyone, including anyone here at EA. When you connect your mobile account with your Facebook, Google Play, or Apple ID account, your login information from those connected accounts never reaches our servers. If you play The Simpsons: Tapped Out, Scrabble, or Plants vs Zombies Heroes, your game links to your EA Account to back up your saves and progress. Apple ID: Learn how to help secure your Apple ID from Apple Support’s website.Google Play (Android): Update your access and security settings to keep your Google account secure.Facebook: Read Facebook’s Security Tips and do a Security Chekup on their page to help secure your account.The first thing you need to do if you think someone hacked your EA mobile game is to update the account that it’s linked to on Facebook, Google Play, or your Apple ID: Reset your PlayStation™ Network Online ID, Xbox Live Gamertag, or Nintendo Account password. You’ll also want to secure your console accounts again. Make sure to resecure your EA Account from a PC by following the steps above. Most EA games you play on console require you to log in to your EA Account at least once. Keep monitoring your account for suspicious activity and reach out to us if something doesn’t look right.ĭo you play STAR WARS™: The Old Republic™?įollow our steps to contact SW:TOR support to help secure your account. Once you’ve successfully completed these steps, your account should be secure. This will send you a code to confirm your identity when a new device tries to log in to your EA Account.Turn on Login Verification as an extra security step.Reset the password for the email address you use on your EA Account.Choose a strong, unique password that uses a combination of letters, numbers, and special characters.This deletes saved web info that can include old passwords.Use our video guide to secure your account, if you can still access it. If you think your EA Account was hacked, these steps may help to secure it again.
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